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Q: Applications Quit Unexpectedly After Viewing for a Period of Time A: Please confirm if your storage is sufficient. Please go to Advanced Settings in Settings to confirm the available storage. Unexpected quitting may occur when available storage is less than 1GB. Please go to “My Apps” and delete rarely-used apps. Q: How to Update the System? A: Please click Settings > System Update, and you will see a green icon, meaning the system needs to update. Simply click this icon and complete the update. Q: Only voice search is available on YouTube. What should I do if I want to search by keywords? A: Press the Return button when the YouTube voice search pops up and the invoice input entry field will disappear. Then press the right button and the virtual keyboard will appear. Now you can search by keywords. App Download : You can look for apps you are interested in to install from the “App Store”. After installation, you can find the apps in “My Apps”. If the des...

What should I do when storage is insufficient? Certain applications run auto access and accumulate cache files and this will result in download failure of applications or system updates because of occupied space. The following steps will help you solve this issue: 1. Delete folders on the local disk: Homepage > My Apps > Explorer > Local Disk > Use the “Select” mode and “Edit” mode to delete related folders (e.g.: download folder and qianxun folder). 2. Restore default settings: Homepage > Settings > About TV Box > Restore Default Settings. What Should I do When the System Crashes? Try to reset the TV box to solve this issue by any of the following methods: * Attention! All applications and files installed in the disk will be deleted after reset. It is necessary to reset the internet, digital TV, and account. 【TV Box Interface】 How to set: Go to Settings → About TV Box → Restore Default Settings. 【Composite Key on Remote Control】 1. Reconnect the powe...

When the TV Has no Video or Audio Output： 1. Check if the HDMI cable of the TV is securely connected to the HDMI OUT port on the TV box. 2. Check if the signal source on the TV has been switched to the one for the TV box. 3. Check if the volume of the TV box, digital set-top box, or TV is appropriate. 4. Reconnect or replace the HDMI cable. Check if the cable is securely connected or if the system fails to transmit signals because of malfunction. 5. Connect the HDMI cable to another HDMI port on the TV or the TV box to another TV to confirm if the HDMI port can function normally. 6. When connected to an amplifier, please confirm the power of the amplifier is on. Go to Settings > General Settings > Audio Settings > Switch to SPDIF. Flickering TV Screen, or Noise or Color Problems on the TV： 1. Prevent the HDMI cable from getting tangled or close to other live cables as this may result in electromagnetic interference. 2. Reconnect or replace the HDMI cable. Check if t...

SrideBox  Internet Problems Q: Cannot Connect to the Internet via Ethernet A: 1. Check if the Ethernet cable is securely connected to the port on the TV box.   Reboot the router. 2. Check if the Ethernet can successfully connect to the Internet. 3. Connect the internet cable of the TV box to a laptop or other device to confirm   if the network functions normally. 4. Make sure Ethernet is not in PPPoE mode. If it is necessary to enter an account   and password when using other devices (such as computer) to connect, then   the Ethernet may be in PPPoE mode. Please use the router as well when using   the TV box. Q: Cannot Connect to the Internet via Wi-Fi A: 1. Check if the signal of the Wi-Fi base station is strong enough and settings are   correct. 2. Setup: “Settings ” → “ Network Settings”: Select SSID to Use → Enter the   Password → Connect. 3. If your device cannot detect the SSID, please make sure the Wi-Fi base station   ...

StrideBox is new OVO version tv box that supports Multi-User accounts with free channels list. Pls check below for more information about the box. Do I need to prepare a special TV? StrideBox can work on LCD TVs, conventional TVs, or even computer monitors (with an HDMI port). *Note : When using a conventional TV, it is necessary to prepare a designated AV cable (please contact us). May not support a very few conventional TVs due to compatibility. Do I need to prepare additional cables? A standard HDMI cable is enclosed in the package. We do not, however, provide a TV supporting HDMI. Please contact us to check first when necessary. What is the internet speed requirement? Recommended internet speed is at least 20 – 30 Mbps. Is it necessary to prepare Wi-Fi? In addition to Wi-Fi, TV box also supports Ethernet. Do I need to register an account? We strongly recommend you to register an account to be members. With an OVO account, you can easily manage the TV box...

1. What is StrideBox ? The TV box is a network media player enabling users to watch channels, dramas, movies, browse the internet, play games, use apps, and operate intelligent applications. 2. What is multimedia networking? With the advance of internet speed, any audiovisual services transmitted over the internet, like channels, dramas, or movies can be called multimedia networking. Popular service providers include My Family Cinema, Netflix, YouTube, Spotify, Pandora, Hulu, etc. Now you can easily enjoy these services via your TV box. 3. What kind of content is available? Various content including news channels, drama channels, sports channels, travel channels, variety channels, dramas, movies, animations, MVs, and influencer channels. 4. Is there any additional charge? No additional charge. We provide hundreds of foreign and local streaming video channels (available channels are subject to change due to copyright regulations; please refer to the latest announcement). ...

The New StrideBox TV box is a network media player enabling users to watch channels, dramas, movies, browse the internet, play games, use apps, and operate intelligent applications. With an OVO account, you can easily manage your TV box and enjoy video subscription services. With the advance of internet speed, any audiovisual services transmitted over the internet, like channels, dramas, or movies can be called multimedia networking. Popular service providers include My Family Cinema, Netflix, YouTube, Spotify, Pandora, Hulu, etc. Now you can easily enjoy these services via your TV box. And you could collect  your own famovite channels list, cause the box supports multi-user accounts, like sports news list for you, cartoons list for kids, dramas movies for wife. We provide hundreds of foreign and local streaming video channels (available channels are subject to change due to copyright regulations; More important, all its channels, dramas, movies are FREE for lifetime!...